The legacy system will be disconnected on midnight 30th April 2020. To minimise disruption and provide customers with a sufficient operating window, Honeywell has elected to run existing and new server systems in parallel until 30th April 2020. For customers who do not have a remote connection, the change will need to be done via the panel keypad on site. The change can be done remotely for customers who have a remote connection via the Remote Servicing Suite software (RSS) or via the virtual keypad on the GX Remote App itself. Additionally, appointed distributors, channel partners and technical service teams can also provide guidance. Honeywell is providing instructions and a step by step guide on how to implement the changes. If push notification is not used, then no change is required. Both Galaxy Flex and Galaxy Dimension ranges will require this change to continue to receive push notifications. ![]() This will require a change of IP address in the Galaxy Panel’s Ethernet Module. Honeywell users will see an upgrade to the server architecture, an expansion in capacity and also greater reliability.
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